CIPS L5M9

近年、多くの人々は、CIPSのL5M9認定試験を受けることを選択します。これを通してCIPS証明を得ます。そして、この証明はより良い仕事と昇進を取得するパスポートです。

Topexam.comは間違いなくあなたの最良の選択です。CIPS　L5M9トレーニング資料を使用すると、多くの時間を節約することができるために勉強の効率を向上させることができます。

どのようにCIPS L5M9試験を準備して、証明書を得ますか？Topexam.comにCIPSにL5M9試験の質問と回答を参照してください。

高い通過率で合格保証

Topexam.comは、すべての候補者に最新の認定試験資材を提供する良いウェブサイトです。Topexamは本当の試験に基づいて、試験質問と回答を提供します。CIPSのL5M9試験勉強資料は、経験豊富なプロフェッショナルによって開発されています。ヒット率は99.9%です。我々の試験の材料を使用してL5M9試験であなたの成功を保証します。

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CIPS L5M9 試験シラバストピック:

CIPS Operations Management 認定 L5M9 試験問題：

問題 #1

Below are details of 4 local manufacturing companies. For each company you must decide what the main objective is for the organisation and what layout their manufacturing plant has.
Company 1: This company creates large, delicate products which are hard to move. The main aim of the company is to stand out from competitors due to the superior level of materials used and by using the latest forms of technology to create the items.
Company 2: This company produces 72 different items and has designated zones within its premises for the creation of each item. The zones are organised based on the technology used and some products may be passed between different zones to be completed. The company creates many different items in response to changing customer demands, with many product lines only lasting a single season.
Company 3: Company 3 creates one product which flows along a single production line, with staff members adding to the product on four different occasions. The company must produce a high volume of this singular product in order to break even. Therefore, there is always a steady flow of items through the plant and it is important there is no stoppage in production.
Company 4: This company produces small batches of products, as and when they are ordered by customers. Due to uncertainty in demand, a high profit margin is added to the cost of each item. Teams in the factory are grouped into different areas depending on the technological process they are using.
Complete the table below by listing the objective criteria and plant layout for each company. Each response should only be used once: flexibility, speed, quality, cost, functional layout, cell layout, product layout, fixed-position layout

Which of the following will you put into box 5?

A. functional layout
B. fixed-position layout
C. cell layout
D. product layout

問題 #2

The functional objectives of each business department must be set prior to the organisation setting the corporate objectives. Is this True?

A. no- there does not need to be an alignment between functional and corporate objectives so they can be created at any time
B. yes- these individual objectives will collectively make up the corporate objectives
C. yes- the most important objectives from each department will be selected to create the corporate objectives
D. no- the corporate objectives are set first

問題 #3

Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 6?

A. customer criteria
B. business process criteria
C. learning and growth criteria
D. finance criteria

問題 #4

In the SERVQUAL model how many different types of gaps should be identified by a service provider?

A. 3
B. 10
C. 1
D. 5

問題 #5

Little Joy Ltd is a large company with several functional departments. Below are details of four departments. For each, you must decide which functional area of the business the department is, as well as the SERVQUAL Gap that each Department Lead is concerned with.
Department 1: This department is concerned with the creation of products. The products are created in line with BS EN 716-1 and undergo vigorous tests before they leave the factory. Many customers are unaware of the additional costs of testing to BS EN 716-1 and complain about the price of this product line.
Department 2: Other departments of the business are internal customers of this functional area and approach the Department Lead when they require something to be bought. Often the internal customers have unrealistic expectations of the timescales involved in the process and the Department Lead spends a lot of time explaining lead times and logistics.
Department 3: This functional area creates the budgets for the company and emails these to the Department Leads at the beginning of every quarter. Due to the complexity of the documents, other functional areas of the business often don't understand the information provided.
Department 4: This area of the business is concerned with revenue, which has recently slumped. The Department Lead is conducting market surveys to find out the reason for this.
Complete the table below by listing the Functional Area of the business, and the corresponding SERVQUAL Gap. Each response should only be used once: procurement, finance, sales, production, satisfaction gap, delivery gap, standards gap, communication gap.

Which of the following will you put into box 8?

A. satisfaction gap
B. delivery gap
C. standards gap
D. communication gap

解説：